Forum Discussion

Rob-CTL's avatar
Rob-CTL
Iron Contributor
Oct 14, 2019

SPO - File vanished from a document library?

Hi, I've been working with SharePoint since 2008 and I've always told users/customers that you'll never loose data in SharePoint from the usual user mistakes i.e. deleting, renaming etc, so long as ...
Document Library
files
SharePoint Online
Norman Young's avatar
Norman Young
MVP
Oct 14, 2019

Hi Rob-CTL,

 

Does the missing document need to be published? Not sure what your library settings are but it could simply be a minor version and not major version of the file.

 

I hope this helps.

 

Norm

  • Rob-CTL's avatar
    Rob-CTL
    Iron Contributor
    Oct 14, 2019

    Hi Norman Young 

     

    Thanks for the response, sadly nothing that easy.  The site is a basic classic team site template and the document library is the default "Shared Documents".

     

    Cheers

    Rob

    • Norman Young's avatar
      Norman Young
      MVP
      Oct 14, 2019

      Hi Rob-CTL,

       

      The other thing that comes to mind, is if the document has been blocked (i.e. virus, malware, compliance etc). The up-loader would see a "signal" on the document indicating an issue and I don't believe anyone else would see it. 

       

      Norm

      • Rob-CTL's avatar
        Rob-CTL
        Iron Contributor
        Oct 31, 2019

        Just to close this one off, the issue was that the file the user was uploading was 400Mb which they drag-dropped onto the document library.  Although the file appeared to be in the library the upload was still running and then the user closed their browser...the upload stopped and the file "vanished".  I'm not sure why the file appeared in the library before the upload had completed.