Forum Discussion

Leandi Mollentze's avatar
Leandi Mollentze
Copper Contributor
Sep 05, 2018

Hi Christopher,

 

Thank you for your response.

 

No the users are in fact internal users. So the process is:

1. Locate document

2. Settings, "Share"

3. Type in name of internal user

4. Select "Share"

 

The users do not exist in any of the groups for the site. The permission they receive is directly to the document.

 

When they open it online they can edit without a problem. When they select open in Power Point/Excel/Word it opens the file but prompts for credentials without stop. It also opens the document in read only.

 

When the same user is added to the "Members" group and removed from the Share list on the document. They can open either way without difficulty? 

 

The same is true if I grant them permission to the doc library only and not to the Members group. Then they face the same issues as per document share.

Anonymous's avatar
Anonymous
Sep 05, 2018
The documents should open in read only by default with on-prem when opening in the clients, the question is can you turn edit mode on and edit / save. If so then everything is working as intended. What you can look at doing is suppressing the login prompt by using GPO's to make sure the intranet site is trusted and set to login with local credentials etc.