Forum Discussion
SharePoint/Excel - This content presents a potential security issue. Do you trust this content?
Since this morning several client versions of excel that have a pointing to sharepoint (our tenant) give the following message; does this happen to anyone else?
127 Replies
Hi All
The service health dashboard showed the error as closed this morning. I was still experiencing issues so was about to reopen a support call and noticed that MS have indeed reopened a new incident advisory. See text below. So yes they know it is still not resolved.
Some users may incorrectly receive a security warning prompt when opening some Office files in OneDrive for Business
Issue ID: OD861567
Affected services: OneDrive for Business
Status: Service degradation
Issue type: Advisory
Start time: 31 Jul 2024, 05:30 BSTUser impact
Users may incorrectly receive a security warning prompt when opening some Office files in OneDrive for Business.More info
More specifically, users may incorrectly receive a security prompt when opening Word, Excel or PowerPoint files in their respective web apps within OneDrive for Business. Also, affected users may see the following message "This content presents a potential issue".Scope of impact
Impact is specific to some users who are served through the affected infrastructure, attempting to open Word, Excel or PowerPoint files in their respective OneDrive for Business web app.
Current status
14 Aug 2024, 10:11 BST
We've received reports that impact associated with OD843843 persists. We've resumed our investigation of the issue and are currently reviewing service telemetry to isolate the root cause and determine our next troubleshooting steps.
Next update by:
Wednesday, 14 August 2024 at 19:00 BSTWhere did you took this? "Current status 14 Aug 2024, 10:11 BST"
On my side the portal indicate Service Restored and yesterday update is the final update for the event.(Issue still running here too)
- in 365 admin portal, service health
- Thanks for the update. Yes, this issue is still ongoing. Like many have said in this thread, adding a Trusted Site does seem to resolve the issue. Personally, since Microsoft introduced the issues, I would prefer to wait for them to push a solution to the issue rather than going in and changing configurations on my end. Sure, it is not much work to implement the Trusted Site via Group Policy, but again, Microsoft should be resolving the issue since they introduced it. This was never a problem until the end of July 2024, same time this thread was created and when my users began reporting the issue.
Microsoft posted this update overnight 00:24 GMT+1 - The fix finished deploying and we've confirmed through telemetry that impact was remediated. Some users may need to restart their devices for the fix to take effect.
Unfortunately, we've found that the issue is ongoing for our site despite this. Is anyone else still seeing this issue this morning?
TonyM2035 I'm confirming that 3 users here report the same issue when opening Excel sheets in Teams channels. This even after multiple reboots.
They're not specifically using OneDrive (for Business), so I'm tentative to state the problem occurs there too, but knowing Teams floats on SharePoint (which is also the foundation for OneDrive) it seems plausible.
No other users have reported this problem. Updating the InTune configuration policy with the trusted sites was done prior to chipping in with this thread, but I'd like to stress that that change did not change the behaviour for the user.
JurriaanvD Thanks for clearing that up. I'm holding fire on amending the InTune config policy yet, because I don't think it's worth it for essentially a warning on an issue that Microsoft need to fix. Hopefully they'll get there soon.
- We are still having this issue also. Some of our users needed to restart also to get the fix and updates installed.
Unfortunately, we've also found that the issue is ongoing for our site despite this. - I sadly can confirm this is still happening for me as well after rebooting as suggested by Microsoft.
haddihadlington I confirm that the problem is still there; maybe it will take a little longer? Hopefully
- Dear all,
Is the fix that Microsoft is releasing for this issue also included in the “Quality Updates” of the Intune - Windows Update Quality Ring? I have one user that this started happening to on an InTune device. No other issues that I've heard of, and only with opening Excel documents from Teams. Opening Word document from Teams doesn't result in the issue.
Already added the URLs to the InTune Site assignment policy but that did not alleviate the issue.
Not finding any notification remaining for the Service health @ Microsoft, nor any notifications relating to this in the Message center.
If anyone has any idea's I'm open to them. I'm already happy that it's an annoying thing that doesn't impede work, and seems (so far) to only impact one of my users, and only for Excel from Teams.JurriaanvD Hi, no, I haven't had any such feedback from my users yet
- Anybody who has seen this issue disappear already?
It is the 13th, but we still see the trust message appear on our documents in Teams...
Any update from Microsoft that we know?I've run an update this morning but the problem is still there. None of the suggestions have worked for me so far. Come on Microsoft!
- As of today not only we receive notification but we cant access files anymore. Has anyone having this issue?
micheleariis We have fixed this issue with a device configuration in Microsoft Intune for all our devices. We added our Sharepoint URL to Site to Zone Assignment List -> Enabled.
- Hi, yes thank you, however I would like not to go and add policy; I would like a Microsoft side resolution
I am having the same issue with word, ppt and excel. Please let me know when resolved!
It has been August 6, 2024, and there are still no fixes for this!
- I've found a little quirk in this behavior. When I just click the Excel file to open it, my default is to open it in the app. When I do that, I get the alert. If I click the 3 dots, and choose "Open > Open in app" I don't get this alert. I don't know the difference, but it seems like a decent workaround.
- I have tested this too, with Excel and Powerpoint files, but with both of these file types I still get the alert, when opening by clicking the file (opens in the app by default) as when opening through the 3 dots -> Open in app.
- Hi, yes some user this morning tricked the message as you wrote; definitely no need for policy configuration on GPO\Intune side
