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SusanMcClements's avatar
SusanMcClements
Iron Contributor
Jan 13, 2023

SharePoint search not working

We have had Delve off in our environment. Yesterday we noticed that our SharePoint search wasn't working. Empty not suggestions and didn't do anything. It also wouldn't work searching within sites. H...
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gretchunkim's avatar
gretchunkim
Brass Contributor
Jan 14, 2023

SusanMcClements there was a service alert message about search not working for some users. 

I recommend you sign up for SPO alerts from Admin portal. If any, ask the global adm to add your email so you can receive service outage notifications. 

Here’s the Search alert message that I received from Microsoft: 

 

Some users intermittently may not receive search results in SharePoint OnlineID: https://urldefense.com/v3/__https://nam.safelink.emails.azure.net/redirect/?destination=https*3A*2F*2Fadmin.microsoft.com*2FAdminPortal*2Fhome*23*2Fservicehealth*3Fmessage*3DSP497254*26shdlinksource*3DIncidentMail&p=bT1kN2MxMzZkYS00ZjFjLTRjMDAtYTNkNC1kYjIwMTA5ZTc0MGUmdT1hZW8mbD1ob21l__;JSUlJSUlJSUlJSU!!LB4zUoiJ9F1unGg!vq-V8ESdc-UdFhuge3wByuTpFdav1cMPh_noi-dQ8lEdAn-hFtDvW-tSluUnISSBry7NqZoKGQhQ6tn7CAz3$

StatusInvestigating 

Impacted servicesSharePoint Online 

DetailsTitle: Some users intermittently may not receive search results in SharePoint Online

User Impact: Users intermittently may not receive search results in SharePoint Online.

Current status: We're investigating a potential issue and checking for impact to…

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