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CCChris_Martin's avatar
CCChris_Martin
Brass Contributor
Jan 15, 2024

SharePoint Online - New File/Create File button not working

In the SharePoint Command bar, the New button which allows for the creation of M365 documents isn't working for us currently.  
Our sites are currently set up to open files in client application by default and when that is turned off it does allow document creation but automatically opens files in browser which we don't want as users prefer the desktop app version and it's added functionality. 

 

I've added a video showing the attempts of trying to create a file (as well as the error message received when attempting to open an excel file). 

 

Is there a way around this, or has anyone else experienced this? 

 

Cheers, 

Chris

  • Marc_Guenette's avatar
    Marc_Guenette
    Copper Contributor

    CCChris_Martin We have the exact same problem. Was working fine before Christmas but now its broken. I think it has broken with the office update. We are on the Monthly Enterprise Channel and the last version from Januaray 9th 2024.

    Any help is welcomed.

    • CCChris_Martin's avatar
      CCChris_Martin
      Brass Contributor

      Hi Marc,
      I was looking at the Service issues today on the M365 Admin Centre and it appears to be an existing issue. https://admin.microsoft.com/AdminPortal/home#/servicehealth/:/alerts/SP702280
      (I've attached a couple of images for those without access to M365 Admin Centre).
      I sent this to Microsoft Engineers assisting us with the ticket we raised on this and they said this is likely to be the case.
      Apparently they're expecting it to be fixed for 8:30PM today (GMT), so I guess we'll know tomorrow if that's the case.
      Fingers crossed.

      • Marc_Guenette's avatar
        Marc_Guenette
        Copper Contributor

        CCChris_Martin I also have a ticket open with Microsoft. Sent them all they have required to diagnose the problem. I'm waiting patiently.

        I did change the configuration ont the site that was critical so that my users can continu working, but I will not revert all our sites.

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