SharePoint OneDrive file sync issues when users open the same file
Hi We've been experiencing issues with files in OneDrive/SharePoint. A colleague will open a file (e.g. a word document), which is stored in SharePoint and synced to their OneDrive folder, an...
ChrisWebbTech Hi guys. Sorry to open up this thread again, but it seems as close to issue i am having, that i have found. I want users to sync company SharePoint files using OneDrive, but i don't want all data to remain on PC. Data protection more than anything else in case PC is lost or stolen. I like files to be cloud only until opened. Let it download and then, go back to cloud only. Much like how ZeeDrive works. We have used ZeeDrive with other clients, but there is still support involved with ZeeDrive, that we want to avoid. Also, we want to move away from the mapped drive methodology. Files on-demand keeps a local copy and it appears its a manual process to 'free space'. However, there's no server to push out GPO. Office 365 deployment. Any advice would be appreciated.
ChrisWebbTech - do you have any information about the status of this issue - it's compromising productivity on our end with changes being overridden on multiple occations
Thanks Chris. Would you know if there's a conversation I can follow to see status of this bug?
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A colleague will open a file (e.g. a word document), which is stored in SharePoint and synced to their OneDrive folder, an...","body@stringLength":"870","rawBody":"
Hi
We've been experiencing issues with files in OneDrive/SharePoint.
A colleague will open a file (e.g. a word document), which is stored in SharePoint and synced to their OneDrive folder, and will start making edits, in the desktop app.
Another colleague also has the same file open, but the system isn't alerting either user that someone else has the file open.
When one user saves their changes, the system creates a separate file, with a suffix in the filename (the user's PC name). Now we have two versions of the file, and the changes haven't been merged.
Is there something we're doing wrong? And is there a way to prevent this?
One of our main reasons for adopting SharePoint was to avoid multiple versions of the same document having to be created.
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Austin_Smith any luck on locking the synced file when someone else already has it opened? We just started with OneDrive and we must have the option to allow for one person update at a time.
","body@stringLength":"406","rawBody":"
any luck on locking the synced file when someone else already has it opened? We just started with OneDrive and we must have the option to allow for one person update at a time.
","author":{"__ref":"User:user:329158"},"isEscalated":null,"postTime":"2019-04-28T04:34:22.986-07:00"},"ForumReplyMessage:message:497270":{"__typename":"ForumReplyMessage","id":"message:497270","revisionNum":1,"uid":497270,"depth":7,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SharePoint_General"},"conversation":{"__ref":"Conversation:conversation:212329"},"subject":"Re: SharePoint OneDrive file sync issues when users open the same file","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:497270"},"body":"Our solution is to map a drive to the SharePoint share. We have been doing this for a week now. This gives us the ability to lock files like normal. This way you are accessing the files directly and not accessing a synced copy that is only on your pc. One drive is now only being used for syncing your desktop, documents and pictures. Using an office 365 account with the desktop software as part of your account allows for simultaneous file use if auto save is turned on, otherwise if you are in the file, it's read only for everyone else.
The two biggest problems we are having now (which is better than not locking the files by far), is making your connection persistant for more than a week-long and file path names have to be under a certain length. 259-219 characters/letters total.
The trick I've discovered so far for the persistence is using IE and make sure you use check the box to keep you signed in. Since we are on a domain and user names are synced with the cloud, we can have the trusted sites use your pc credentials. Mapping a drive you don't click the \"use different creds\" this way.
Google how to map SharePoint as a network Drive for more instructions. The following is a great troubleshooter. And of course the want you to sync vs map it directly.
https://support.office.com/en-us/article/troubleshoot-mapped-network-drives-that-connect-to-sharepoint-online-ef399c67-4578-4c3a-adbe-0b489084eabe","body@stringLength":"1663","rawBody":"Our solution is to map a drive to the SharePoint share. We have been doing this for a week now. This gives us the ability to lock files like normal. This way you are accessing the files directly and not accessing a synced copy that is only on your pc. One drive is now only being used for syncing your desktop, documents and pictures. Using an office 365 account with the desktop software as part of your account allows for simultaneous file use if auto save is turned on, otherwise if you are in the file, it's read only for everyone else.
The two biggest problems we are having now (which is better than not locking the files by far), is making your connection persistant for more than a week-long and file path names have to be under a certain length. 259-219 characters/letters total.
The trick I've discovered so far for the persistence is using IE and make sure you use check the box to keep you signed in. Since we are on a domain and user names are synced with the cloud, we can have the trusted sites use your pc credentials. Mapping a drive you don't click the \"use different creds\" this way.
Google how to map SharePoint as a network Drive for more instructions. The following is a great troubleshooter. And of course the want you to sync vs map it directly.
This in theory should set all synced shared files to online-only. This will essentially do the same thing as trying to map the drives by giving you file explorer access to the files in online-only mode. Otherwise, you should just tell people go to the SharePoint locations via web instead of relying on file shares to open the files direct only :)","body@stringLength":"696","rawBody":"Pretty sure you don't need to do this. Check into this GPO https://docs.microsoft.com/en-us/onedrive/use-group-policy#convert-synced-team-site-files-to-online-only-files
This in theory should set all synced shared files to online-only. This will essentially do the same thing as trying to map the drives by giving you file explorer access to the files in online-only mode. Otherwise, you should just tell people go to the SharePoint locations via web instead of relying on file shares to open the files direct only :) ","author":{"__ref":"User:user:869"},"isEscalated":null,"postTime":"2019-04-29T07:55:33.711-07:00","parent":{"__ref":"ForumReplyMessage:message:497270"}},"ForumReplyMessage:message:657597":{"__typename":"ForumReplyMessage","id":"message:657597","revisionNum":1,"uid":657597,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:SharePoint_General"},"conversation":{"__ref":"Conversation:conversation:212329"},"subject":"Re: SharePoint OneDrive file sync issues when users open the same file","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:657597"},"body":"
ChrisWebbTech Hi guys. Sorry to open up this thread again, but it seems as close to issue i am having, that i have found. I want users to sync company SharePoint files using OneDrive, but i don't want all data to remain on PC. Data protection more than anything else in case PC is lost or stolen. I like files to be cloud only until opened. Let it download and then, go back to cloud only. Much like how ZeeDrive works. We have used ZeeDrive with other clients, but there is still support involved with ZeeDrive, that we want to avoid. Also, we want to move away from the mapped drive methodology. Files on-demand keeps a local copy and it appears its a manual process to 'free space'. However, there's no server to push out GPO. Office 365 deployment. Any advice would be appreciated.
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Hi guys. Sorry to open up this thread again, but it seems as close to issue i am having, that i have found. I want users to sync company SharePoint files using OneDrive, but i don't want all data to remain on PC. Data protection more than anything else in case PC is lost or stolen. I like files to be cloud only until opened. Let it download and then, go back to cloud only. Much like how ZeeDrive works. We have used ZeeDrive with other clients, but there is still support involved with ZeeDrive, that we want to avoid. Also, we want to move away from the mapped drive methodology. Files on-demand keeps a local copy and it appears its a manual process to 'free space'. However, there's no server to push out GPO. Office 365 deployment. Any advice would be appreciated.
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ChrisWebbTech - do you have any information about the status of this issue - it's compromising productivity on our end with changes being overridden on multiple occations
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