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SharePoint Mobile: Could'nt connect to the Service
We use SharePoint online at our Company and a few of us can connect to SharePoint Mobile App. Others are having a error after entering their email address. "Couldn't connect to the Service" Followed by "We couldn't verify your permissions. This may be a temporary issue. Sign out and then sign back in to try again". We have tried signing them out then in and additionally clearing cache and upgrading site permissions temporary. No luck, Have you had this issue?
- Hello Pete, I got to the bottom of the issue and I hope this would resolve the issue for you like it did for me. I found that if you go to the very top level of your SharePoint Site Collection, invite the user to that site and also the site you are connecting them to if its on a different site. Then they will be able to gain access to SharePoint mobile. We basically ignored the site at the top of the SharePoint collection and created additional sites without ever using the very top level site. I invited users to the top level and immediately they had access via SharePoint Mobile. Thank You, Brian
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Hi, an update from the Microsoft for SharePoint mobile users. Microsoft is retiring 3 entry points to access SPO content using SharePoint mobile app! It plans to remove the shortcuts like the Popular tab, Recent files section and Recent tab from the SharePoint mobile app. Message ID: MC468489
https://o365reports.com/2022/11/21/microsoft-is-retiring-3-entry-points-to-access-sharepoint-content/
Hi Brian, did you ever get to the bottom of this problem? We are having much the same randomness, where some users are fine, and others aren't. Doesn't seem to be iOS/Android specific and we can't figure out any pattern.
- Hello Pete, I got to the bottom of the issue and I hope this would resolve the issue for you like it did for me. I found that if you go to the very top level of your SharePoint Site Collection, invite the user to that site and also the site you are connecting them to if its on a different site. Then they will be able to gain access to SharePoint mobile. We basically ignored the site at the top of the SharePoint collection and created additional sites without ever using the very top level site. I invited users to the top level and immediately they had access via SharePoint Mobile. Thank You, Brian
thank you so much... Brian Knutson...
- Hello Pete, No answer yet. I submitted a response to a Microsoft Engineer but they havent responded from the more info I gave them. What I notice is on iOS, the error is "Alamofireerror3" after signing in and on Android it says there is a permission error. Oddly I have escalated the permission for users with the error temporarily and they still get the same error. I have two admin accounts, one has first release access which can't get in the app and another regular admin account which can. Seems to be either an account issue or a microsoft issue Ill let you know if I find something new Thank You, Brian Knutson
