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Brian Knutson's avatar
Brian Knutson
Brass Contributor
Oct 26, 2017

SharePoint Mobile: Could'nt connect to the Service

We use SharePoint online at our Company and a few of us can connect to SharePoint Mobile App. Others are having a error after entering their email address. "Couldn't connect to the Service" Followed b...
  • Brian Knutson's avatar
    Brian Knutson
    Jan 20, 2018
    Hello Pete, I got to the bottom of the issue and I hope this would resolve the issue for you like it did for me. I found that if you go to the very top level of your SharePoint Site Collection, invite the user to that site and also the site you are connecting them to if its on a different site. Then they will be able to gain access to SharePoint mobile. We basically ignored the site at the top of the SharePoint collection and created additional sites without ever using the very top level site. I invited users to the top level and immediately they had access via SharePoint Mobile. Thank You, Brian

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