Forum Discussion
Sharepoint List - Certain records are hidden unless cache is cleared/ cookies deleted... why?
Hello,
Not sure if anyone else has experienced this issue. I have a sharepoint list which is used by many users across the business. There's been a growing number of cases of certain records disappearing for multiple users, if they filter on a value that exists nothing appears.
The fix has been to either use incognito mode or to clear their cache and reload, with the record then appearing... It's becoming a real pain.
Has anyone else experience this? If so, is there a fix?
Thanks
37 Replies
- Hi all, sorry for the radio silence.
Thanks for the suggestions below. I've tried all or most of the ideas, but still have the issue sadly. - Our users are having the similar issues when clicking refresh and clearing the cache. We've had it happen that a user boots their computer, opens a browser that has been set to clear its cache upon closing and is presented with an out-of-date version of a SP page.
It's almost as if the cloud server for our SharePoint page is holding its own cached image of the site pages.- Weirdly I now found that the same issue can be observed in a PowerApp that uses the same List: New rows are only found by searching for the Title, potentially other fields, but they are not shown when retrieving all rows, just like in the Sharepoint frontend.
That only makes it even more confusing since deleting cookies will fix the issue for a single page load on the web frontend which at first glance seemed to be pure frontend issue.- Yes! We have a PowerApp that displays data stored in the list and have the same disappearing issue there. Really odd! But glad it's not just us experiencing this issue.
I noticed that in classic experience user can see all (but it wont open the custom form)
- It's definitely cookies related, which kinda blows my mind.
I would understand and still criticize it, it was related to an outdated cache, but delete the cache didn't do anything for me.
I had to delete the Sharepoint cookies and login again in order to get items to show up in the New Experience.Sadly this was only a short success. After a single page load the issued returned.
Deleting the cookies will result in items being shown in the New Experience but after a single page reload, the items are gone again and can only be seen when using the Classic Experience or searching for the Title.
On top, the PowerApp that created the entry doesn't find the item either unless when the Title is looked up.
- This can happen with the offline mode sync - you could try disabling offline mode in list settings?
christinepayton i tried, its same
- same issue here, i noticed that i had the same problem but 2-3 days later it disappeared... now other users have it, and they have the issue even if same windows version or onedrive version (can not confirm both yet). if user logged in to other machine the problem was not present so it is tied to some software...
James8u see whether this solutions works for you too?
Update your Onedrive to version > https://go.microsoft.com/fwlink/?linkid=844652
- Update on our side: When we clear cookies/cache the list is temporarily correct but as soon as a new item is added, the list reverts back to the faulty one of the individual user. As the list is an important part of a Power Automate flow, it's causing quite a bit of headache for us.
James8u We have exactly the same issue! Will be following this.
carel_evertse That's good to know we're not the only ones!
