We have all the setting open wide for sharing content with external partners. Recently one of the main sites is now requiring users to login. As guests, they haven't had to do this before. I can see them in the Guests area of the Admin Center. What is prompting them to login? What login would they be using?

Hi Tunturi, Thanks for the feedback! We also don't like users who have to figure out that type of distinction and so we've been working to eliminate it in as many cases as possible. With the new Azure B2B integration (available in preview), guest users should only ever have to deal with a single account. Hope that helps! Stephen Rice Senior Program Manager, OneDrive

Probably related to the new Azure B2B sharing integration they posted about in message center and the OneDrive / SharePoint blog recently that is rolling out in July. This now creates accounts in Azure so you can apply security policies to them etc. https://docs.microsoft.com/en-us/sharepoint/sharepoint-azureb2b-integration-preview

Hi Eric Adler, This is actually not related to the new preview as that is opt-in only (if you did opt in and are seeing these issues though, please let me know!). This looks like a change we actually made last year where, when sharing to an O365 account, the recipient gets asked to sign in with their O365 account instead of the OTP flow. Can you help me understand the error you are seeing in these cases? Thanks! Stephen Rice OneDrive Program Manager II

This sounds similar to what happened to one of our external users last week. A SharePoint folder was shared with the user via "Share with Specific People" and he received the invitation email as expected. When the user clicked the link in his email to access the folder, he was asked to enter his email, then when he entered his email it says "Sign in to your account and we'll give you access immediately". He clicks Next, sign's in, but then is given a message: "That didn't work:We're sorry, but "xxxx" can't be found in the "my company's" directory. Please try again later while we try to automatically fix this for you." We tried having him use an Incognito session, but it took him through the exact same steps and produced the same error. I tried removing his external/guest account from our Azure AD and SharePoint and then add him again, but it kept giving him the same issues. So far this is the only external user we have encountered this issue with.

Hi kevinmckeown8, That doesn't sound good at all! Do you know if there is anything special going on with the external user's home tenant? Do you collaborate with other users from that organization who don't have that problem? By chance, is it possible for you to send me a fiddler trace of that failed sign-in request? Thanks! Stephen Rice OneDrive Program Manager II

SharePoint Guests are Prompted for Login?

21 Replies

jboston
Copper Contributor
Jun 06, 2023
Eric AdlerSame thing is happening to me. Did you ever find a solution?
Tunturi
Copper Contributor
Oct 10, 2019
Similar very strange issues. Yesterday shared a OneDrive for business folder with "Specific people" i.e whoxxx@somemail.com. This user gets a link to a dialog with " To verify your identity we'll send a code to you......" This code arrives at the above mail an after entering it access is granted. Very good - a kind of MFA. Today sharing a similar directory to the same mail creates a link when clicked asks "Sign in to whoxxx@somemail.com and we'll give you access immediately" which in practice will require a O365 of Live account. Deleted the O365 EXT# account but no success
- StephenRice
  Microsoft
  Oct 10, 2019
  Hi Tunturi,
  
  In the second case, was the user unable to sign-in or is the concern that the same user got different behavior? Thanks!
  
  Stephen Rice
  
  OneDrive Program Manager II
  - Tunturi
    Copper Contributor
    Oct 14, 2019
    StephenRiceI was testing different sharing scenarios. And in the second case the user would have had to register a Microsoft account (Live or O365) as I understand it.
    As trivial as this sounds, for a one person company, having one mail account and a different identity using the same mail is already confusing.
ChrisWebbTech
MVP
Jul 10, 2019
Probably related to the new Azure B2B sharing integration they posted about in message center and the OneDrive / SharePoint blog recently that is rolling out in July. This now creates accounts in Azure so you can apply security policies to them etc.
https://docs.microsoft.com/en-us/sharepoint/sharepoint-azureb2b-integration-preview
- StephenRice
  Microsoft
  Jul 15, 2019
  Hi Eric Adler,
  
  This is actually not related to the new preview as that is opt-in only (if you did opt in and are seeing these issues though, please let me know!).
  
  This looks like a change we actually made last year where, when sharing to an O365 account, the recipient gets asked to sign in with their O365 account instead of the OTP flow. Can you help me understand the error you are seeing in these cases? Thanks!
  
  Stephen Rice
  
  OneDrive Program Manager II
  - Eric Adler
    Steel Contributor
    Jul 17, 2019
    this issue only began the weekend of my post. they had been using the site with this (and two other) guests with no problems for months. that Monday they prompted for a login and received the "not in the directory" error. we added and removed them through normal sharing, checked the site was set for sharing and nothing worked. I finally added them to the "guests" list explicitly as was shown the B2B article and it worked.

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SharePoint Guests are Prompted for Login?

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