Forum Discussion
SharePoint Guests are Prompted for Login?
https://docs.microsoft.com/en-us/sharepoint/sharepoint-azureb2b-integration-preview
Hi Eric Adler,
This is actually not related to the new preview as that is opt-in only (if you did opt in and are seeing these issues though, please let me know!).
This looks like a change we actually made last year where, when sharing to an O365 account, the recipient gets asked to sign in with their O365 account instead of the OTP flow. Can you help me understand the error you are seeing in these cases? Thanks!
Stephen Rice
OneDrive Program Manager II
- kevinmckeown8Jul 15, 2019Iron Contributor
This sounds similar to what happened to one of our external users last week. A SharePoint folder was shared with the user via "Share with Specific People" and he received the invitation email as expected.
When the user clicked the link in his email to access the folder, he was asked to enter his email, then when he entered his email it says "Sign in to your account and we'll give you access immediately". He clicks Next, sign's in, but then is given a message:
"That didn't work:
We're sorry, but "xxxx" can't be found in the "my company's" directory. Please try again later while we try to automatically fix this for you."
We tried having him use an Incognito session, but it took him through the exact same steps and produced the same error.
I tried removing his external/guest account from our Azure AD and SharePoint and then add him again, but it kept giving him the same issues.
So far this is the only external user we have encountered this issue with.
- StephenRiceJul 15, 2019Microsoft
Hi kevinmckeown8,
That doesn't sound good at all! Do you know if there is anything special going on with the external user's home tenant? Do you collaborate with other users from that organization who don't have that problem?
By chance, is it possible for you to send me a fiddler trace of that failed sign-in request? Thanks!Stephen Rice
OneDrive Program Manager II
- kevinmckeown8Jul 15, 2019Iron Contributor
He is the only external user we currently have from his organization.
And he wasn't too helpful with troubleshooting, complaining that he lost an hour of his day clicking shared links, and refused to try anymore. (I sent him maybe four emails, and I spent way more than an hour trying to figure out what was wrong for him).
I am still curious what was going on, but there is no chance he would be willing to help.
- Eric AdlerJul 17, 2019Steel Contributorexactly what happened with us. my 2 external users did use a work email address, not a personal one. adding them to the new guests' section and then giving them access to the resources they needed worked. They had been working fine for a long time. I am hoping this isn't going to happen to all of our guests. It can be very frustrating for the guest and of course my customer. I was lucky to have guests that were helpful in working with me. That isn't usually the case.
- Eric AdlerJul 17, 2019Steel Contributorthis issue only began the weekend of my post. they had been using the site with this (and two other) guests with no problems for months. that Monday they prompted for a login and received the "not in the directory" error. we added and removed them through normal sharing, checked the site was set for sharing and nothing worked. I finally added them to the "guests" list explicitly as was shown the B2B article and it worked.