SharePoint 2016 Help Menu

Hello SP experts,

SharePoint 2016 FP2 with January, 2018 CU updates. Server does not have internet connection.

I am told by MS SP support that in order to be able to access Help(?) Menu on the SharePoint 2016 Sites, SP server will need to have internet connection. Is this true? When I try to access Help I get the following error.

And Yes, I follow the article to install Help Collection.
https://social.technet.microsoft.com/wiki/contents/articles/36312.sharepoint-2016-help-collection.aspx

Just want to confirm.

Thanks,

Tamang
Feb 16, 2018
As per MS SharePoint Support:

"To access the help collection on SharePoint server, we need internet connectivity."

3 Replies

Bill_Ayers1
MVP
Feb 13, 2018
In central admin privacy settings did you try setting "Display Help form external Web sites as specified by each Help collection" to No?
- Tamang
  Copper Contributor
  Feb 13, 2018
  Yes, "Display Help from external Web sites as specified by each Help collection" set to "No".
  
  All help seem to be installed properly.
  
  Still no joy.
  - Tamang
    Copper Contributor
    Feb 16, 2018
    As per MS SharePoint Support:
    
    "To access the help collection on SharePoint server, we need internet connectivity."

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SharePoint 2016 Help Menu

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