Forum Discussion

Copper Contributor

Sep 27, 2017

Word online opens the old version of document from SharePoint library

I have updated a Word document in SharePoint document library. When I open the document in Word 2016 desktop, I can see the newest version. But if I open the document in Word online, I see the old v...

Document Library

SharePoint Online

Kirsi Karhula

Copper Contributor

Sep 28, 2017

Hello!

I finally found solution: Office file cache need to be cleaned, so I deleted content in the following folder:

C:\Users\...\AppData\Local\Microsoft\Office\15.0\OfficeFileCache

Now I can update Word and PowerPoint files and the new versions are stored in SharePoint document library.

Br,

Kirsi Karhula

redhorse

Copper Contributor

Jan 28, 2022

Thanks for the solution, just want to provide quick way to access OfficeFileCache folder
%LocalAppData%\Microsoft\Office\16.0\OfficeFileCache (or %LocalAppData%\Microsoft\Office\15.0\OfficeFileCache for previous version)

The issue happen several years and still not fixed, it happen randomly for our end users.