Forum Discussion
Guest Users vs. External Users
- May 15, 2017
We use the terms interchangeably at Microsoft as well. External user is an older term from back when all "guests" in the directory authenticated outside of the home tenant. When we added support for managed guest users (i.e. the user authenticates inside the home tenant), the "external" piece stopped making sense and "guest user" was born.
And as with many of these types of things, we ended up using both names to refer to the same set of features. If there is a feature/scenario where this language does make a difference, we try to make sure it's clearly labeled to avoid confusion.
Thanks,
Stephen Rice
OneDrive Program Manager II
Hi Shery Kirby,
I would try removing them and re-adding them (first site collection, and if that still doesn't help, then Azure AD). If one of those does work, please let me know so we can keep tracking down what causes this type of issue. Thanks!
Stephen Rice
StephenRiceWill do. If my guess is correct they are not equating Outlook:Mac 2010 with having an organizational account that is registered with Microsoft? Is that the correct way to think about this?
- StephenRiceAug 01, 2019
Microsoft
Hi Shery Kirby,
I am not sure. My best guess at the moment is that they may have two different identities in the Microsoft ecosystem and the error is a result of them not being signed in with "the right one".
Stephen Rice