Forum Discussion
Document library - New document - Custom content types - Online office app opens
Hi,
I have a document library with a custom content type with a template. When creating a new file (classic or new experience, that does not matter), I see my content type as expected. When I click...
Hi Marc.
Any progress on this? We ourselves has a few customers complaining about this too. Have you tried talking to Microsoft Support?
Any progress on this? We ourselves has a few customers complaining about this too. Have you tried talking to Microsoft Support?
Hi Jonas,
Sorry for the late answer, but I was out of the office the entire week.
What I have seen at a couple of different customers:
(1) If you have the modern page view, new always opens the online version.
(2) If you have the classic page view, new opens as set in the advanced settings.
Best regards,
Marc
Any solution to this problem where content types open in Excel Online instead of the client application?
- Hi Marc,
No worries :-)
We (as for now) can conclude the following:
1) In Chrome, both in modern and classic view it opens in the Online version (always). Existing documents open in the clients (always)
2) In Internet Explorer we are experiencing both behaviour depending on how updated IE is (it works in newer versions, but not in older - at least in our tests)
3) It works with SharePoint 2013 on-prem in both Chrome and IE on the same client, where IE works and Chrome doesn't against SPO
We have created a MS Ticket, whom are tracking the issue and trying to figure it out as we speak.
