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Port old Exchange based business process to SharePoint Online
We've just taken over a customer's O365 tenant and the first challenge we face involves a business process where they make use of Exchange for processing customer requests by using a multitude of mai...
Have you considered outlook/SharePoint integration products like:
- Harmon.ie (https://harmon.ie)
- OneplaceMail (http://www.oneplacesolutions.com/)
- Colligo (https://www.colligo.com)
Custom PowerShell script may a pretty good way to do it, we are doing similar things to that with a few shared mailboxes / sharepoint sites on a job that runs every hour, grabs the email attachment and email details (sender, date, subject, etc).
Not positive how to download the full email itself, but we capture the body of the email as HTML and populate that instead (like in a multiline field).
Would take some thought on handling multiple customers/multiple sites, etc.
Not positive how to download the full email itself, but we capture the body of the email as HTML and populate that instead (like in a multiline field).
Would take some thought on handling multiple customers/multiple sites, etc.
I would have liked to keep this as an automated approach but I think there is a level of manual effort required on the user's part so a third party product with outlook integration might actually be what I'm looking for. That or custom developing a solution, but that will be more costly for the customer.