Forum Discussion
open in Apps Excel and connected experiences
Hi m-emeraud , good afternoon.
One thing you can try is login with your Office 365 account into the Office Apps. I can see in your screenshot that you don't have any service connected.
If you are already connected, I should delete the current office credential from your Credential manager and login back again.
Also, you should check what license you have and if you can run Office Desktp Apps with it.
I hope this can help!!
Good luck!
Hi Pablomcse , thanks for your support !
I am indeed connected to my office365 account on my Excel Application.
I 'm going to try deleting my credentials, thanks for the advice !
I use a E1 licence -> all my collegues can use "Open with apps", I can too, except I have this message that appears all the first time i open Excel after a relaunch
Hi !
I deleted all my credentials but i didn't work better.
All my collegues do can open in apps, i don't why i doesn't work for me
Thanks for your help
Hi m-emeraud , good morning.
I don´t know how your collegues have Office Apps configured. Maybe they have it licensed already or they are in a trial period, but again, with E1, you can only open Email and Office Apps from the Web browser.
Here you have more info about E1 licenses: Office 365 E1 | Microsoft
If you want to open excel files from Office Excel Desktop APP, you should change your license.
Please, now, if you have more queries about this or more clarifications, I recommend you open a ticket from your Office Admin portal - CSP. I am sure that someone from Microsoft Office Team can clarify you better, what you can or can´t do with E1.
I hope this can help.
Nice day and good luck!
Hi m-emeraud , thanks for that.
Just a reminder, Office E1 support Office Web App only. Maybe the problem is there.
More info about what it is included on E1 here:
https://www.microsoft.com/en-ie/microsoft-365/enterprise/office-365-e1?activetab=pivot%3aoverviewtab
Good luck