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Tycho Bizot's avatar
Tycho Bizot
Copper Contributor
Sep 27, 2018

[O365] Global Hub site navigation and communication site titles cached even after weeks...

Even weeks after changes have been made to the global structured navigation on our hub sites or to site titles on communication sites belonging to a hub site, some users keep seeing the old navigation or standard "communication site" title. Switching to a different browser, clearing cookies or using in private mode does not resolve this. This is only happening to some users, and there is no common ground to be found.

 

Are we the only onces experiencing this? Does any one have a clue on how to fix this?

Caching
Communication Sites
hub
Navigation
SharePoint Online

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  • Anonymous's avatar
    Anonymous
    Sep 27, 2018
    Make sure that your root site collection permissions didn’t get changed and that your users have read access to it. If it got removed it could cause search to stop indexing which this are tied too.

    If that doesn’t work you might have to ping Microsoft about reindexing everything.
    • Tycho Bizot's avatar
      Tycho Bizot
      Copper Contributor
      Sep 28, 2018

      All users have (and always had) read permissions on all of these sites. Didn't think the navigation and site titles where based on search though.

      • Anonymous's avatar
        Anonymous
        Sep 28, 2018
        They aren’t. It was late for me wasn’t thinking straight. Was thinking old school nav. But I’ve seen that root site collection stuff really mess things up.

        Is your root hub site a group site?

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