Forum Discussion
Numbering and bullets in Word docs keep disappearing
It's inconceivable to me that such a basic feature can remain broken for this long when using Microsoft's own software with its own collaboration system, however if you look for the issue the only references you'll find to it are on forums like this which are only user to user. My guess is that they simply lack the institutional knowledge to fix something as old as Word when it doesn't play well with a newer system. I'm guessing it will never be fixed as they're pushing their web version which will suit the requirements of 80% of people.
- Hujik71Apr 04, 2024Copper Contributor
AndrewB_33335 To solve the issue, we removed all the styles that were dissappearing, when some users entered the doc and their normal template conflicted with the word doc styles, in the Managing Styles. Easiest way we found was to switch autoupdate style and edit the style directly in the document text.
Removing access to users was not possible, so we flushed the doc cache and some users cache (in File > options). Turning autosave did help, but doc sync would still breakdown at times. The only solution would be to make one person the lead editor, and other users commentators. Guess google doc is better at sync than Microsoft/Azure...