Forum Discussion
No documents with the ID XXX were found in this site collection
- I was just about to start a new fiddler trace to send to MSFT but thought I would test the DocID url and guess what....it is working. MSFT haven't provided me with any information so I am not sure if they pushed out an update or if it was the original update just taking its time to come through. Let me know if yours is working.
TheShihan This was a wide issue and Microsoft said there will be a global sharepoint update sometime next week to fix this issue. If you don't have to preserve the document ID like we do, you can reset the document id for that library where the document id hyperlink is broken. The reset will give it a new document id and the hyperlink should work.
ClayJames I was told the most recent global update for Sharepoint was supposed to fix it and it didn't. They did another tracing log to see if they can figure out the problem. I'm still waiting to hear back from them.
STran2330Funny thing is, we also opened a premium support ticket and they never mentioned that it was a global issue. They wanted me to record/log my actions while moving the file or send me a template of the library.
Of course this is nonesense, as I know also at least another tenant with exactly the same issue. I got the supporter to escalate it also to their supperior but haven't heard back anything yet.
- Here is my Microsoft O365 Support Ticket # 26262243 if you want to mention that to your technician. Initially at the beginning they said I was the only one having this problem. Then later they mentioned more tenants were having the same issue, that's why there's a global update for Sharepoint. They had me do some kind of capture tracing and grab the logs for more research.