Forum Discussion
New Documents locked by web edit when using Chrome
Following.
Is this only happening in OOS (Office Online Server) or are you experiencing this on the client as well? If so what version (s) of the client.
Is it just locking the properties pane, or is it also locking a specific paragraph you were editing?
The main issue i'm facing is via office online edit only, and editing of properties via property panel after creating a document. It only seems to be blocking the properties panel. The user can open the document again in web edit or desktop client and continue editing.
We've seen other locking issues before via desktop client but the reason this one is so frustrating is the fact it's such a basic repeatable scenario that simply blocks the user proceeding when creating a document every single time. All the user is doing is creating a brand new document and then trying to fill in it's properties and it's preventing them doing this.
The issue becomes compounded further if you have any required fields in the document library. In this scenario it does this (again Chrome only it seems):
1. User creates new document via New > Document
2. User is automatically presented with web edit where they enter some content
3. User exits web edit and is back at the document library where the document has required fields and is therefore checked out until they fill them in,
4. User tries to fill in required fields via properties panel but is blocked in doing so as it says document is locked by themselves.
So they end up completely stuck and unable to check in as there are required fields, but unable to fill them in as it says they have it locked.
Again I know people have had locking issues but as the ones i've described are such simple, repeatable scenarios can anyone confirm that going though the same steps in Chrome that they're experiencing the same thing? With the particular scenario described above I'm surprised it's not causing more widespread complaints as it's blocking a number of our users even getting their initial document created.