Forum Discussion
Member unable to access site or document libraries
I have inherited a classic SharePoint site that will not allow certain Members to access the site and others who can not access some document libraries. This happened from a specific date.
I have run the Audit tool and can't see anyone making any obvious changes.
I feel the issue seems to relate to the Edit permission group which has been changed from the standard settings. These items have been removed:
List Permissions
- Manage Lists
- Delete Items
- Delete Versions
Site Permissions
- Browse Directories
- Use Self-Service Site Creation
- Use Remote Interfaces
- Use Client Integration Features
I have reinstated the BROWSE DIRECTORIES, USE SELF-SERVICE SITE CREATION, USE REMOTE INTERFACES and USE CLIENT INTEGRATION FEATURES, but users are still not able to access.
The permission groups are a bit strange too. The site is Public, yet they have also added the 'Everyone except external users' to the Members group.
Name | Group Membership | Site Members – Limited Control | SharePoint Group 01 | Azure Group 01 |
Employee #001 | Yes |
|
| Yes |
Employee #002 | Yes |
|
| Yes |
Employee #003 | Yes |
|
| Yes |
Employee #004 | Yes |
|
| Yes |
Employee #005 | Yes |
|
| Yes |
Employee #006 | Yes |
|
| Yes |
Employee #007 | Yes |
|
| Yes |
Employee #008 | Yes |
|
| Yes |
Employee #009 | Yes |
|
| Yes |
Employee #010 | Yes |
|
| Yes |
SharePoint Group 01 |
| Yes - Edit |
|
|
Employee #011 |
| Yes - Edit | Yes |
|
Employee #012 |
| Yes – Edit | Yes |
|
Everyone except external user |
| Yes – Edit | Yes |
|
Employee #013 |
| Yes – Edit |
|
|
Employee #014 |
| Yes – Edit | Yes |
|
Employee #015 |
| Yes – Edit | Yes |
|
Employee #016 |
| Yes – Edit | Yes |
|
Employee #017 |
| Yes - Edit | Yes |
|
Azure Group 01 |
|
| Yes |
|
Employee #018 |
|
| Yes |
|
Anyone got any ideas?
UPDATE
I have run Diag: Check SharePoint User Access tool inside the M365 Admin Center for some of the people who have lost access and get the following response:
I have followed the guide to share the site with the user (https://support.microsoft.com/en-us/office/share-a-site-958771a8-d041-4eb8-b51c-afea2eae3658?ui=en-us&rs=en-us&ad=us), but they still do not have access.
1 Reply
- Update:
Logged ticket with Microsoft yo look in to this, but no solution from them.
In the end I deleted around 90% of the existing permission groups and created new ones, then I updated each relevant document library to remove the old permission groups and to work on the new permission groups, problem solved...
