Forum Discussion
Material/Delivery Requests and Management Portal Solution - Seeking Ideals
tayram I've just recently delivered an applications support ticketing system for our company. The initial form is completed by the user in Microsoft Forms. A flow in Power Automate saves that to a triage list in SharePoint and sends a confirmation email back to the user with the ticket number. The Support Manager uses a Power Apps-customised SharePoint form in the triage list with buttons on to route it to a specific department and save the ticket to that department's list - again using flows in Power Automate. The management of that department assigns the ticket to an engineer who can view the ticket on the department's list and using buttons on the form can send comments back to the user, mark it as complete etc.
The combination of Forms, SharePoint, customised SharePoint forms (with Power Apps) and Power Automate all work really well together.
Rob
Los Gallardos
Microsoft Power Automate Community Super User
tayram I've just recently delivered an applications support ticketing system for our company. The initial form is completed by the user in Microsoft Forms. A flow in Power Automate saves that to a triage list in SharePoint and sends a confirmation email back to the user with the ticket number. The Support Manager uses a Power Apps-customised SharePoint form in the triage list with buttons on to route it to a specific department and save the ticket to that department's list - again using flows in Power Automate. The management of that department assigns the ticket to an engineer who can view the ticket on the department's list and using buttons on the form can send comments back to the user, mark it as complete etc.
The combination of Forms, SharePoint, customised SharePoint forms (with Power Apps) and Power Automate all work really well together.
Rob
Los Gallardos
Microsoft Power Automate Community Super User