Forum Discussion
Links sent to external companies
If I have shared a link to external companies containing folders they need to see from our sharepoint, and then we update some documents in those folders, should the sharepoint link previously sent u...
Thanks for replying.
I sent the link to an external company then I updated the files with a newer version and when we rang the external company to see if the link had update with the latest version they were still seeing the previous one. Do you know why this has happened?
There could be several things to check here: -
- Do the timestamps on what they're viewing match what you can see?
- Ask them to clear their browser cache and try again
- When the new documents were refreshed, were they done via OneDrive Sync? The syncc agent can't upload upload any open documents, so maybe check that. If the customer is on Win-7, ask them to check their Upload centre to ensure an unsaved copy locally isn't preventing them from viewing the updates in the software client
- Are you using content approval? Might the documents need to be approved by the author before they're visible?