Forum Discussion
Knowledge Base - setting up within O365/Sharepoint
We successfully built and deployed a KB in "Classic Sharepoint" in Office 365 last year. I hesitate to explain how we did this here, as it isn't possible in the new UI. We are waiting for the new Communication Sites to drop so we can see if we can re-build a Kb 2.0 using that as a substructure. I am not looking forward to the day when MS flips the switch to convert all classic sites to modern sites. I just know it is going to break all our hard work.
Did you all try the KB in the modern UI? If so, how did it go? I am looking to build a KB for our IT team and really could use some direction on where to start in this modern environment.
We have been evaluating the methodology based upon some changes within existing libraries. So far, the results are favorable. This week we started our first project to create a KB using modern library pages within a document center. As mentioned in one of the previous posts, there is lot of planning we need to do, to accomplish our end goal.
I hope to have some positive results to share within a few weeks.
HI Merritte,
This thread's been quiet for a while. How did you go with your implementation? I'm looking at setting up the same scenario.
Cheers, Mark
Mark, so far I would say using the SP Modern library updated features to present the MSWord pages in page view is working well. Not perfect, but better than anything else we have tried. We did spend some time planning this out and have setup it up with a document numbering system with a three (3) letter prefix, Section Titles, and sub section titles. This combined with some defined metadata fields are proving to work well. All of which feed nicely into SP's search function.
Our need pushed us to keeping documents grouped by topic and in a logical order, which drove the numbering, titles, and sub titles.
One thing we did was to provide blocks of number between startup documents to allow us to slip additional document into the mix. The use of the dot (100.001) also allows us to create additional document in between existing documents if needed. We based a lot of our concept of ARINC document generation as these documents are continually updated and having pages added. They may be worthwhile looking at.
When sorted properly the library itself looks like a table of contents. However, we do keep an excel sheet for tracking and helping to place new documents into the mix. Once we are more comfortable with the scheme, we might be able to eliminate the excel file.
At this time we have 200 plus MSWord files in the library. The nice thing, most everyone involved knows how to use work, and with a little training they can learn the proper way to add the information to a template and not create a page like it was created on a manual or electric typewriter. Much eaiser than working with Wiki pages.
Thanks for the update! Please keep us posted on the results!
