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Jonathon Abel's avatar
Jonathon Abel
Copper Contributor
Feb 28, 2017

Issue with Sync button missing in Modern Document Library.

So recently the sync button disappeared for some of our document libraries when in modern layout. 

In classic they are still there and the sync works.  It seems to be only for publishing sites.  Anyone ideas?

46 Replies

  • Rob Chilcott's avatar
    Rob Chilcott
    Copper Contributor

    Add me to the list of puzzled and frustrated customers! At least Classic UI is a fallback option for now, but frustratingly the new UI sync button disappeared just as I was explaining SharePoint Online (and the new UI) to a customer for whom sync is an essential part of their solution!

     

    I raised it in Microsoft Community, so also following:

     

    https://answers.microsoft.com/en-us/msoffice/forum/msoffice_sharepoint-mso_win10/sharepoint-online-new-experience-sync-and-quick/a238ed62-de88-4f42-849b-0bdabd985b40

    • Drew Madelung's avatar
      Drew Madelung
      MVP

      Is the Offline Client Availability set to Yes for these sites?  If you set it to No it will hide the sync button. 

      • Martijn Walet's avatar
        Martijn Walet
        Copper Contributor

        Is set to YES.

        The sync button has suddenly disappeared (I think last Sunday).

         

        Returning to classic Sharepoint solves the problem for now.

  • Do you mean that it has only disappeared in some document libraries with the modern UI? By the way, this is totally unexpected and the sync button should be displayed no matter if you are in the classic UI or in the modern one.
    • Jonathon Abel's avatar
      Jonathon Abel
      Copper Contributor

      Yes.  The modern UI.  It just happened.  Classic UI shows the sync button and works as expected.  Modern UI doesn't even show the sync button.  Now its only on certain site collections.  Looks to be only the publishing ones.  Team sites look to be ok. 

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