Forum Discussion
Issue - DNS_PROBE_FINISHED_NXDOMAIN
Yesterday the subscription for Windows 365 for Business Basic was restored.
All services have successfully started (mail, teams, etc.).
An error occurs when trying to use SharePoint or OneDrive.
On the web - Hmmm… can't reach this pageCheck if there is a typo in dipdevstudio.sharepoint.com.
If spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN
https://dipdevstudio-my.sharepoint.com/
This happens in mobile applications (connection error or similar), as well as in the web version.
I also cleared the dns cache and tried on different devices - the behavior is always the same.
nslookup https://dipdevstudio-my.sharepoint.com/
Server: dns.google
Address: 8.8.8.8
*** dns.google can't find https://dipdevstudio-my.sharepoint.com/: Non-existent domain
5 Replies
OD730433: OneDrive for Business Service Health Advisory
User impact: Users may be unable to access the OneDrive for Business.
More info: Users may be able to set their DNS server configuration settings to 8.8.8.8 to access OneDrive for Business.
Current status: Our investigation has determined that the third-party ISP isn't related to the root cause of impact and we've updated the Title, User impact, and Scope of impact to match this new understanding. We're working with affected users to gather DNS configuration settings and network trace logs to help us better understand the cause of impact, allow us to resolve the issue.
Scope of impact: Users attempting to access OneDrive for Business may be impacted.
Start time: Thursday, March 7, 2024, at 4:00 PM UTC
Next update by: Tuesday, March 12, 2024, at 11:00 AM UTC
Microsoft recommends performing the following temporary workaround on a per-user level:
1 - From the Windows Start menu, proceed to "View network connections."
2 - Identify the network connection you're using, right click and select "Properties."
3 - Uncheck Internet Protocol Version 6 (TCP/IPv6).
4 - Highlight Internet Protocol Version 4 and select "Properties".
5 - Select "Use the following DNS server addresses".
6 - Under "Preferred DNS server" input "8.8.8.8".
7 - Press the "OK" button.- I am also struggling with the same problem now and I'm an author with over 5 years of work on sharepoint I can no longer access, which is freaking me out now. I tried the recommendations above from 1 to 7, but I still cannot access my sharepoint.
Has anyone been able to find a solution? Please post it.
- Hi,
Did you get it working ? Can you please share ? I am facing the same issue.. Hi Dmytro,
Please also check your firewall logs since the issue can be related to too large DNS-queries. Allowing DNS-queries over TCP can possibly resolve this issue.
