Forum Discussion

Iron Contributor

Feb 21, 2022

File Viewer Webpart (PDF) not showing option "Open in new window"

Hi, For one SharePoint Online tenant, File viewer Web Part not showing a option of "Open in new window" for PDFs. Earlier it users are able to view this. Problem is not occurring for another tena...

developer

SharePoint Online

MarioM

Copper Contributor

Feb 22, 2022

Same problem here. Only on one tenant.
Any idea?
Regards, Mario

rebeccalf

Copper Contributor

Feb 22, 2022

MarioM I am also experiencing this issue across all PDFs on our site. Other documents are working fine?

MarioM
Copper Contributor
Feb 23, 2022
Yes, only PDF Files.
I did a check and now the "Open in new window" button is back on all sitecollections. great...
- florianbommarius
  Copper Contributor
  Feb 24, 2022
  How did you fix this? Is it all back for now or still having this issue?
  - MarioM
    Copper Contributor
    Feb 24, 2022
    We did nothing, the issue in our tenant was 'cloud-magically' repaired.
    But since there is now an M365 Service alert, Microsoft is aware of it.
    Advisory information
    Title: "File Viewer" web part is not showing the option "Open in new window" for PDF files
    ID: SP335927
- martyWAHBE
  Copper Contributor
  Feb 23, 2022
  How did you fix the issue?
- pratikdarak21
  Iron Contributor
  Feb 23, 2022
  It seems this is intermittent issue in tenant. For me, sometimes its appearing correctly sometimes not. Not able to track how this is happening.
  - rebeccalf
    Copper Contributor
    Feb 23, 2022
    pratikdarak21 still happening on my side, any suggestions?