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Victoria Symons's avatar
Victoria Symons
Brass Contributor
Nov 27, 2019

External sharing links are working to my gmail account but not coming through to my Outlook account?

I’m testing external sharing in a new hub library. It’s working fine when I share to my personal gmail account – I can share a document, get a link and access the doc.

But I’m not getting the same sharing links when I share the same doc to my Outlook work account. Both are external addresses. I’ve checked my Outlook junk and clutter folders but I can’t find the links. Yet I can see they have been sent (in the sent items) from my admin email account.  

 

I’ve tried copying the link and pasting it into a new message from my gmail and sending it to my work Outlook and that works.

 

But when I use the sharing command and put in my Outlook work email address  - I’m simply not getting the emails.

 

Any ideas why that would be? Thanks, Vicki

 

1 Reply

  • Andrew Hodges's avatar
    Andrew Hodges
    Bronze Contributor

    Hi Victoria Symons ,

     

    Work accounts usually have another layer of SPAM or Quarantine that users do not see. There is the possibility that no-reply@sharepointonline.com is being picked up as junk prior to it getting to your inbox.  Exchange Admins can usually help with that. 

     

    Andy

     

     

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