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coduetse's avatar
coduetse
Copper Contributor
Dec 10, 2024

Excel Online Synchronization Issues

Good day,

I have noticed recently that the excel online file, stored in our sharepoint drive, takes long to upload changes. It takes about 3 mins. It used to take about 30 seconds. It even takes longer if the excel file is opened by multiple users. What could be causing this problem?

Kindly assist. 

  • JLR's avatar
    JLR
    Brass Contributor

    For me, deleting the OneDrive cache solved this issue.  The OneDrive cache is located here:

    %localappdata%\Microsoft\Office\16.0\OfficeFileCache

    You will need to close OneDrive before deleting the cache. 

    Starting OneDrive will automatically rebuild the cache.

  • TYC's avatar
    TYC
    Copper Contributor

    If you see this pop up, then try to disable your antivirus app. I solved mine by disabled it and whole Excel app back to action.

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