Forum Discussion
"Error:The file is locked" when using Office Online within SharePoint Online
At a current client I am seeing this scenario play out often: 1) User clicks on an Office document in a SPO document library, and it opens in a new tab in the associated Office Online app. They m...
We have the same issues and did not really find a way to release this lock. Sometimes user just have to wait more than several hours to release this document lock. We have tried to enable check-in and run check-out/check-in cycles on the locked document and sometimes this helps, sometimes the document just stays locked.
I made a service request to Microsoft about this issue and they seemed to have fixed it, at least for us!
Files are no longer getting locked, and if they do a simple refresh of the page fixes it straight away.
Files are no longer getting locked, and if they do a simple refresh of the page fixes it straight away.