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Rob Ellis's avatar
Rob Ellis
Bronze Contributor
May 31, 2018

Error connecting to tenant root site with SharePoint Designer

When trying to connect to / open anything in the tenant root site collection, I'm getting an error 'Microsoft SharePoint Designer does not support editing non-SharePoint sites'.

 

I can connect fine to other site collections in the tenant, and I can connect fine to sub sites in the root site collection.

I can reproduce the error on 2 different tenants, and the error has only been seen in the last week or so.

 

Is anyone else able to reproduce?

 

I've tried all the usual tricks - clearing the SP Designer cache, repairing the installation, opening the site in IE and then selecting 'edit in SharePoint Designer', etc. - nothing seems to help.

5 Replies

  • Rob Ellis 

     

    Hi Rob,

     

    Did you submit a ticket for this issue?  I recently starting seeing this the same behavior -- can open a subsite in Designer 2013 but not the root site.  Any assistance is appreciated.  BTW, I cleared Designer cache, uninstalled/reinstalled Designer but still received the same error: 
    Microsoft SharePoint Designer does not support editing non-SharePoint sites. 

     

    Thanks!

     

    Louise

  • I'd put in a ticket, if I had to guess it could be something with what they changed with the NTML authentication to fix guest access issues with pulling photos/info and stuff from root collections.
    • Rob Ellis's avatar
      Rob Ellis
      Bronze Contributor
      for the settings page - first box is tick, others are unticked - as I would expect.
    • Rob Ellis's avatar
      Rob Ellis
      Bronze Contributor
      Hi Paul - it now works fine on my tenant, but not on the customer tenant.

      On both, it is the default root site collection - so effectively a classic teamsite - but in both tenants I can successfully connect to a subsite in that root collection, and also to other site collections (which are modern, actually)

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