Forum Discussion
Deactivating limited-access lockdown mode still no access to a shared document set/folder
Fixed!
Nothing to do with limited access permissions as such. It was something to do with "a mismatched passport unique id" or something like that...
It seems that the user in question had changed from a contractor to a permanent staff member, and our service desk created a new user id somehow?
To fix it, had to remove her from the "all people" group and then readd her.
Shared the links to her again and they worked perfectly.
Never would have guessed that - Had it saved as a known issue solution from 2017...
Fixed!
Nothing to do with limited access permissions as such. It was something to do with "a mismatched passport unique id" or something like that...
It seems that the user in question had changed from a contractor to a permanent staff member, and our service desk created a new user id somehow?
To fix it, had to remove her from the "all people" group and then readd her.
Shared the links to her again and they worked perfectly.
Never would have guessed that - Had it saved as a known issue solution from 2017...