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ClaireT20's avatar
ClaireT20
Copper Contributor
Feb 16, 2023

Cannot see or edit the properties of documents within a document set

My users have last week started to experience an odd problem.  When they click on the details pane of a document within a document set, the properties no longer load and so cannot be edited. You just get a blank properties panel with a spinning wheel constantly.  This is in the modern experience.  It has been working fine for over a year.  If you switch to classic experience you can edit the properties.  This is not an ideal solution since they have flows on the library and switching between modern and classic constantly is causing a fair amount of disruption.

 

We've tried clearing browser cache, using a different browser.  Deleting the files and re-uploading them.  Nothing has worked.  This is happening on all kinds of different files on this site so it's not limited to one or two.  Has anyone every experienced this issue before and can anybody advise how to resolve it or what is causing it?

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  • ClaireT20's avatar
    ClaireT20
    Copper Contributor
    Feb 16, 2023
    I think I may have resolved this issue this morning. I went into my documents set settings and noticed that the allowed content types was empty, I'm not sure if somebody has messed around with it. I put my Design Review Sheet and Design Document content types back into the document set settings and the properties appear again now. Just thought I'd mention this in case anyone experiences this issue.
    • dspiridonov's avatar
      dspiridonov
      Copper Contributor
      Feb 21, 2023

      ClaireT20 i am having the same issue with editing all properties on a file where i only get the spinning wheel. Can you please provide the steps to get this resolved? e.g. which settings did you go into as i cannot find the allowed content type settings.

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My users have last week started to experience an odd problem.  When they click on the details pane of a document within a document set, the properties no longer load and so cannot be edited. You just get a blank properties panel with a spinning wheel constantly.  This is in the modern experience.  It has been working fine for over a year.  If you switch to classic experience you can edit the properties.  This is not an ideal solution since they have flows on the library and switching between modern and classic constantly is causing a fair amount of disruption.

 

We've tried clearing browser cache, using a different browser.  Deleting the files and re-uploading them.  Nothing has worked.  This is happening on all kinds of different files on this site so it's not limited to one or two.  Has anyone every experienced this issue before and can anybody advise how to resolve it or what is causing it?

","body@stringLength":"1420","rawBody":"

My users have last week started to experience an odd problem.  When they click on the details pane of a document within a document set, the properties no longer load and so cannot be edited. You just get a blank properties panel with a spinning wheel constantly.  This is in the modern experience.  It has been working fine for over a year.  If you switch to classic experience you can edit the properties.  This is not an ideal solution since they have flows on the library and switching between modern and classic constantly is causing a fair amount of disruption.

 

We've tried clearing browser cache, using a different browser.  Deleting the files and re-uploading them.  Nothing has worked.  This is happening on all kinds of different files on this site so it's not limited to one or two.  Has anyone every experienced this issue before and can anybody advise how to resolve it or what is causing it?

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Cannot see or edit the properties of documents within a document set","moderationData":{"__ref":"ModerationData:moderation_data:3744243"},"body":"I think I may have resolved this issue this morning. I went into my documents set settings and noticed that the allowed content types was empty, I'm not sure if somebody has messed around with it. I put my Design Review Sheet and Design Document content types back into the document set settings and the properties appear again now. 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ClaireT20 i am having the same issue with editing all properties on a file where i only get the spinning wheel. Can you please provide the steps to get this resolved? e.g. which settings did you go into as i cannot find the allowed content type settings.

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