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Rabea888's avatar
Rabea888
Copper Contributor
Apr 08, 2019

Accessibility issue from Onedrive application

Hello Dears,

I have an issue with a SharePoint I have a Global administrator user and he can access the site and the documents online only but he cannot access it from the mobile application so, can anyone help me.

 

onedrive
SharePoint Online

2 Replies

  • Paul Chapman's avatar
    Paul Chapman
    Iron Contributor
    Apr 08, 2019
    Hello.

    Assuming you mean the SharePoint mobile app, rather than using a browser on a mobile device, have you checked that he is logged into the SharePoint mobile app with the correct credentials?

    In the app if he clicks Me > Settings [the cog top right] then he will see what accounts he is logged in with. It may be he is logged in with more than 1 account and the account currently selected does not have permissions for the site you want him to see?
    • Rabea888's avatar
      Rabea888
      Copper Contributor
      Apr 10, 2019

      thanks

      Paul Chapman wrote:
      Hello.

      Assuming you mean the SharePoint mobile app, rather than using a browser on a mobile device, have you checked that he is logged into the SharePoint mobile app with the correct credentials?

      In the app if he clicks Me > Settings [the cog top right] then he will see what accounts he is logged in with. It may be he is logged in with more than 1 account and the account currently selected does not have permissions for the site you want him to see?
      Paul Chapman wrote:
      Hello.

      Assuming you mean the SharePoint mobile app, rather than using a browser on a mobile device, have you checked that he is logged into the SharePoint mobile app with the correct credentials?

      In the app if he clicks Me > Settings [the cog top right] then he will see what accounts he is logged in with. It may be he is logged in with more than 1 account and the account currently selected does not have permissions for the site you want him to see?
      Paul Chapman wrote:
      Hello.

      Assuming you mean the SharePoint mobile app, rather than using a browser on a mobile device, have you checked that he is logged into the SharePoint mobile app with the correct credentials?

      In the app if he clicks Me > Settings [the cog top right] then he will see what accounts he is logged in with. It may be he is logged in with more than 1 account and the account currently selected does not have permissions for the site you want him to see?




      for your response Paul Chapman