Forum Discussion
A request for help: SharePoint causing tons of sync problems?
Seeing your NGSC version, I guess that you are also on Windows Insider.
Of course, I cannot say if the issues you are experiencing are actually due to installing Insider builds, but, in general, Insider (aka beta) versions of both Windows and Office should be avoided on production machines.
Also, instead of reusing existing Office documents, you should use Office templates. See for example http://www.techadvisory.org/2014/01/using-office-templates/
Finally, you could disable Autosave completely or only for single files. See https://support.office.com/en-us/article/what-is-autosave-6d6bd723-ebfd-4e40-b5f6-ae6e8088f7a5
Hope it helps...
Hi Reid,
I just want to add, your not the only one having this issue! We moved from Dropbox to SharePoint last year and have been plagued by the same issue you describe here (On Windows 10). It happens to random users for us and has occurred regularly enough for it to be a frustration for us!
I have contacted O365 support on this a couple of times but they suggest applying the windows credentials fix and quick repair office/restart computer. The problem then just goes away for a couple weeks then re-occurs.
We also have issues where the sync client is saying they cannot merge changes to document even when users have no idea what the document is as they have never opened it! I would assume they may have mistakenly open the file but this has happened to multiple users!
Sorry I can't be much help, but now I know it's not just me having this problem! Hopefully someone from the SharePoint team sees this!
Thanks Shanuj, glad to hear that it isn't just me.
Gotta love these "productivity" tools. ;-) Not to pile on, but I am having many of the same issues you are as well. Additionally, I get a "spinning" icon (indicating syncing) that does not seem to resolve for a very long time (hours). I found that if I make changes to the file that's open in Office in my synced folder, then save, sometimes this resolves. If it is not resolved, I often get "couldn't update" messages. Sometimes, when I open an office document, I get the "server copy is newer than local copy" message when I just created or updated the document. Very confusing, very annoying. I have to just live with these problems because I just don't seem to have the time it takes to dive into researching an actual solution. It takes too long.
