Forum Discussion
A request for help: SharePoint causing tons of sync problems?
Seeing your NGSC version, I guess that you are also on Windows Insider.
Of course, I cannot say if the issues you are experiencing are actually due to installing Insider builds, but, in general, Insider (aka beta) versions of both Windows and Office should be avoided on production machines.
Also, instead of reusing existing Office documents, you should use Office templates. See for example http://www.techadvisory.org/2014/01/using-office-templates/
Finally, you could disable Autosave completely or only for single files. See https://support.office.com/en-us/article/what-is-autosave-6d6bd723-ebfd-4e40-b5f6-ae6e8088f7a5
Hope it helps...
So I received my computer back with a fresh install of the OS as expected. Since then I've been trying to only slowly add back programs and keep as much at the default settings as I can stand. Windows has been updated and is on the Semi-Annual Channel (Targeted). I am using Office 2016 ProPlus Retail. I'm not sure if there is an issue, because when I originally installed it I was forced to associate it with an email account, and so I used the same account as I have an Office 365 subscription with, but I do not want to use a subscription version of Office (I will not be at this job for that much longer, and do not want to lose access to Office when I leave).
The OneDrive client is 18.044.0301.0006, which has only updated via Windows Update as far as I know. I've disconnected my Windows 7 machine from OneDrive, so that shouldn't cause any conflicts if it ever was. I've only connected one of my Office 365 accounts to OneDrive for Business so far, and am syncing one SharePoint folder. This Office 365 account is a different account than the one that is associated with the Office 2016 install, in case that matters.
So even with these changes I've been facing mostly the same issues as before. Files that should have a cloud by them in the Outlook attach file dialog only show up as local files. Files that do have a cloud icon will not attach a link to a message, I get the cannot find this file error message. Starting a couple of days ago when I was working on some files in Word that were saved to my ODfB folder I received error messages that cannot be dismissed saying "Upload Blocked" and something about needing to signin to my account. Of course I was already signed in, and signing in again didn't do anything to fix the problem. I tried saving instead to the synced SharePoint folder for the same account, but still got the same error. Searching for fixes I saw a suggestion to clear out the credential manager of Microsoft, Office, and OneDrive accounts. There were about a dozen of these listed in the credential manager, associated with 4 different Microsoft accounts. Clearing them out seems to have fixed the syncing issue, but I'm worried that it will just return again as I have need to use various MS accounts again. And I still don't have the cloud attachment bug fixed.
I'm pretty frustrated, and just about ready to throw in the towel on integration. Cut down my work Office 365 account to just Exchange, and move our file server to Box or Dropbox which we've used without any problems for years...but figured before I rule all my past efforts a sunk cost, I'd try to see if there are any last suggestions for what might be going wrong, or more importantly how to fix it.
Hi Reid,
I just want to add, your not the only one having this issue! We moved from Dropbox to SharePoint last year and have been plagued by the same issue you describe here (On Windows 10). It happens to random users for us and has occurred regularly enough for it to be a frustration for us!
I have contacted O365 support on this a couple of times but they suggest applying the windows credentials fix and quick repair office/restart computer. The problem then just goes away for a couple weeks then re-occurs.
We also have issues where the sync client is saying they cannot merge changes to document even when users have no idea what the document is as they have never opened it! I would assume they may have mistakenly open the file but this has happened to multiple users!
Sorry I can't be much help, but now I know it's not just me having this problem! Hopefully someone from the SharePoint team sees this!
Thanks Shanuj, glad to hear that it isn't just me.
Gotta love these "productivity" tools. ;-) Not to pile on, but I am having many of the same issues you are as well. Additionally, I get a "spinning" icon (indicating syncing) that does not seem to resolve for a very long time (hours). I found that if I make changes to the file that's open in Office in my synced folder, then save, sometimes this resolves. If it is not resolved, I often get "couldn't update" messages. Sometimes, when I open an office document, I get the "server copy is newer than local copy" message when I just created or updated the document. Very confusing, very annoying. I have to just live with these problems because I just don't seem to have the time it takes to dive into researching an actual solution. It takes too long.
