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Knowledgeseeker's avatar
Knowledgeseeker
Brass Contributor
Jun 30, 2025

PWA Instance not found

Hi Community,

I'm experiencing an unidentified issue, every time I create a new PWA instance, I can initially access it without problems, however, within less than a minute, I receive the message: "Sorry... the instance is not found."

I’ve confirmed that the account has a Project license and admin permissions.

Has anyone encountered this before or have any suggestions?

4 Replies

  • Dale_HowardMVP's avatar
    Dale_HowardMVP
    MVP
    Jul 01, 2025

    I have run into this issue several times.  Strange as it might sound, the solution each time was to simply wait 24 hours for the instance to be set up.  Have you tried again today?  If so, with what result?  Please let us know and we will try to help you.

    • Knowledgeseeker's avatar
      Knowledgeseeker
      Brass Contributor
      Jul 02, 2025

      Hi Dale_HowardMVP​ 


      I have created multiple instances over the week, but when I try to access any of them, I still get this message:
      "Sorry... We couldn't find any instances of Project Web App. You must create at least one before accessing this page"

      Thank you for your time.

      • Paul_Mather's avatar
        Paul_Mather
        MVP
        Jul 02, 2025

        Hi Knowledgeseeker​ ,

        As Dale_HowardMVP​ mentioned too, I've seen this in the past within the first few hours of creating a new PWA instance. If you are seeing this issue a week later, I recommend that you open a support ticket with Microsoft via your Microsoft 365 tenant. They will be able to assist you.
        Paul

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