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"Read Only" Error for Existing Premium Board showing as converting to Prem
We have a 2 Planner Premium boards that continue to give an error message within the TEAMs channel as "This plan is being converted to premium. You can view it now, and come back later to edit it." It is saved as a shortcut at the top of the channel, this way message within the card can be posted.
A few problems with the ERROR:
- The Board was converted to Premium months ago.
- It has remained in this status for days now, when we originally converted it took 5 mins.
- When searching, Planner now shows multiple versions of this board.
Trying to determine if this is a glitch in the matrix or potentially a user issue. Since we can not validate the history on an entire board, thought is may be an output due to the many changes taking place in Prem. We resolved by removing from Teams and then adding a duplicate version and it seems to work, for now.
Here are some troubleshooting steps to help diagnose and resolve the problem:
1. Force a Refresh of Permissions- Check if all team members still have access by opening the Planner board directly in tasks.office.com and attempting to edit it.
- Try reassigning edit permissions temporarily to a user to see if it unlocks the issue.
2. Remove and Re-add the Planner Tab in Teams- As you've already tested, this seems to temporarily fix the issue. Teams may be struggling to sync the Premium version correctly.
3. Check for Duplicate Boards- If multiple versions of the board appear in Planner search results, there may have been an accidental duplication. Verify if the correct board is linked to the Teams channel.
Temporary Workaround: To avoid disruption, you can create a new plan and copy tasks over (via Export to Excel and then Import into a new board).
Here are some troubleshooting steps to help diagnose and resolve the problem:
1. Force a Refresh of Permissions- Check if all team members still have access by opening the Planner board directly in tasks.office.com and attempting to edit it.
- Try reassigning edit permissions temporarily to a user to see if it unlocks the issue.
2. Remove and Re-add the Planner Tab in Teams- As you've already tested, this seems to temporarily fix the issue. Teams may be struggling to sync the Premium version correctly.
3. Check for Duplicate Boards- If multiple versions of the board appear in Planner search results, there may have been an accidental duplication. Verify if the correct board is linked to the Teams channel.
Temporary Workaround: To avoid disruption, you can create a new plan and copy tasks over (via Export to Excel and then Import into a new board).
Thanks, Charles!
Option 2 seems to have worked for now but now sure if we will have it happen again. Watching to see if it happens to replicate the scenario again. Was not sure if this was an isolated instance or if others have had a similar situation.
I have had the exact same experience when transitioning a basic board to a premium board. It took several days to convert. I wanted to use the board in my project meeting and couldn't because it was read only. I created a copy trying to see if that would fix it. Somehow the issue has resolved itself as I can edit the plan now as a premium plan...
