Forum Discussion

Ben Teoh's avatar
Ben Teoh
Copper Contributor
Jan 11, 2017
Solved

Planner issue? Constantly "being set up"

I was working in Planner and was getting errors about adding new tasks. I refreshed the page and now I'm getting a message that it's being set up?

 

Is this just me?Planner issue

  • We have a known issue currently - this is posted to your Service Health Dashboards.  Sorry for the inconvenience and we are working to restore the service.

    PL90613 - Planner - Service degradation
    Service degradation - Jan 12, 2017 9:24 AM

    Title: Connectivity to Planner
     
    User Impact: Affected users are unable to access Planner.
     
    More info: Affected users may receive the following error messages: "Microsoft Planner is being set up. It won't take long. Planner will open when its ready." Additionally, users may see that the page never fully renders.
     
    Current status: We've identified a potential network routing issue and are performing a detailed analysis to confirm the cause of impact.
     
    Scope of impact: Customer reports indicate that many users will likely experience impact related to this event. Our analysis indicates that this issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.
     
    Start time: Thursday, January 12, 2017, at 12:15 AM UTC
     
    Next update by: Thursday, January 12, 2017, at 7:00 PM UTC

33 Replies

    • jcgonzalezmartin's avatar
      jcgonzalezmartin
      MVP
      Not having this problem....try also to access Planner opening an In-Private session....and as suggested by Santhosh, open a support ticket
      • SanthoshB1's avatar
        SanthoshB1
        Bronze Contributor

        Hi Juan, we have opened support ticket today and it seems they are collecting information about the cause for this issue. 

  • SanthoshB1's avatar
    SanthoshB1
    Bronze Contributor
    Have you provisioned the Planner in your tenant recently? If so, it will take some time to complete the provisioning.
    • Ben Teoh's avatar
      Ben Teoh
      Copper Contributor
      We've had it for a while. Looks like it's back up and running now. Not sure what the problem was. Cheers
      • SanthoshB1's avatar
        SanthoshB1
        Bronze Contributor
        If this is for a while, then its time to open support ticket.

Resources