Forum Discussion
Planner issue? Constantly "being set up"
We have a known issue currently - this is posted to your Service Health Dashboards. Sorry for the inconvenience and we are working to restore the service.
Service degradation - Jan 12, 2017 9:24 AM
Title: Connectivity to PlannerUser Impact: Affected users are unable to access Planner.More info: Affected users may receive the following error messages: "Microsoft Planner is being set up. It won't take long. Planner will open when its ready." Additionally, users may see that the page never fully renders.Current status: We've identified a potential network routing issue and are performing a detailed analysis to confirm the cause of impact.Scope of impact: Customer reports indicate that many users will likely experience impact related to this event. Our analysis indicates that this issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.Start time: Thursday, January 12, 2017, at 12:15 AM UTCNext update by: Thursday, January 12, 2017, at 7:00 PM UTC
I have this issue since lunch time, sometimes it lets me in, other times it says setting up, when it does let me in I can see that I have task but I cant load some of the plans or see any of the tasks asssigned to me.
We have a known issue currently - this is posted to your Service Health Dashboards. Sorry for the inconvenience and we are working to restore the service.
My service health dashboards report Planner service is healthy..but i'm unable to access planner from either of my business accounts. Very frustrating as all of my development projects and tasks are in planner and comletely unaccessable all day today!
As jcgonzalezmartin mentioned, there is no issues after the fix applied. But once I got 'Planner is being setup' message and thats because of browser cache. Try clear cache and cookies and try. If not, its time to raise a support ticket.
Thanks..MS support got on the phone and that appeared to be the issue! I do appreciate your spot-on suggestion however!!
- Since the outage reported at the beginning of this thread and the fix applied, I have been able to work with Planner with no problems
How can I gain access to the Service Health Dashboards. I get:
You don’t have permission to access this page or perform this action.
Your tenant admin should have access - the latest update was made 20mins ago - here is the text. We are still working on a resolution. This isn't affecting all customers.
PL90613 - Planner - Service degradationService degradation - Jan 12, 2017 10:58 AM
Title: Connectivity to PlannerUser Impact: Affected users are unable to access Planner.More info: Affected users may receive the following error messages: "Microsoft Planner is being set up. It won't take long. Planner will open when its ready." Additionally, users may see that the page never fully renders.Current status: We've confirmed a network routing issue as the cause of impact. We're investigating a recent update as the root cause and are also formulating a remediation plan.Scope of impact: Customer reports indicate that many users will likely experience impact related to this event. Our analysis indicates that this issue could potentially affect any of your users intermittently if they are routed through the affected infrastructure.Start time: Thursday, January 12, 2017, at 12:15 AM UTCNext update by: Thursday, January 12, 2017, at 9:00 PM UTCNow 2/6/2017 and I still get Planner being set up (unless I use InPrivate mode)
Was the network routing fix per tenant? per region?
My tenanat is iasaoffice.org
