Forum Discussion
What happens to Perpetual licenses when you remove a partner relationship?
Good morning! We are a CSP partner, and we have a customer that we are removing the relationship with. The customer wants to go direct from Microsoft in the future, not transfer the relationship to...
Hi Matt,
When I looked into this a few months ago I concluded the perpetual software is cancelled and we ended up tagging the client in the partner center to distinguish them from other clients. The links that indicated this are hiding from me today.
Thanks!
In parallel to this post I opened a support ticket with Partner Support, and was told that, since its a perpetual license, the customer keeps the rights to the license, but if they lose the keys they are out of luck getting them back. So, we provided the keys and dropped the relationship.