Forum Discussion
Problems Registering for the Hardware Program
I recently (a couple weeks ago) created a Microsoft Partner Center account and that account was quickly verified. I now need to register for the Hardware program so that we can sign and release drivers for our hardware.
If I try to register for the Hardware Program by clicking on "Get Started" on the hardware option in the "Programs" section of the Partner Center dashboard (shown below), I get an error saying that my account is not a Microsoft Account. Not only is my account a Microsoft Account, it is the primary account associated with our Partner Center and a Global Admin for our Entra ID Tenant.
I have re-tried this many times over the past 2 weeks including trying in multiple different browsers, clearing cookies, trying in a Private window, and even on a different computer that I had never previously signed in on. I get the same error every time.
I tried opening a support case but it was almost immediately closed saying that my problem had been solved. It had not been solved.
I have also seen suggestions to register for the program using this link: https://partner.microsoft.com/en-us/dashboard/Registration/Tenant/Hardware?step=GetStarted?step=GetStarted#
If I try that, I get a completely different error. In that case, it tells me that my organization already has an account and to contact my administrator. I am the administrator. It is possible that we have an account as I registered for something similar a couple years ago. But, if so, I cannot find any way or place to log into it.
Finally, I have seen comments somewhere that the Hardware Dev. Center may be down and that is why this is failing? But, I can't find any verification of that from Microsoft.
At this point, this issue is completely preventing us from signing and releasing new or updated drivers for our hardware which is preventing us from making product improvements or releasing new products.
Can anyone help? Thanks!
- JillArmourMicrosoft
Community Manager
CJohnson_Med I've moved your post to our partner led tech topics discussion board in hopes someone can help, but you should also submit a support ticket in case there is a bigger issue going on.
Good luck!
Thanks. I had actually posted this in the other location in hopes of getting more help there. I have posted on a thread with multiple people with similar issues in the partner led area but no one seems to have a solution. It appears that the Microsoft system may be down but I have yet to see anything official from Microsoft on that.
I have submitted a support ticket (that was my first attempt) but it was just quickly closed saying "Congratulations, your' problem has been solved" without either solving the problem or giving me any way to respond letting them know that it wasn't solved. That said, I'll try another one. Maybe I'll manage to get something out of that one.
Needless to say, this is incredibly frustrating. If the reports I'm seeing from some others are correct and the registration for the Hardware program is down, Microsoft should be posting something in the partner center letting people know rather than just giving an incorrect error when you try to register.
CJohnson_MedOMG, I'm not alone.
Has there been any movement on this issue.
We are going through the exact same problem.
I went through this about 18 months ago in a different situation and there was actually a broken/missing link. We only found out after many rude emails had been sent and microsoft finally allocated a tech to help.
I don't have the link anymore (not sure if that is the case now).
Please, if you here anything back, repost here.
Thnx.
