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Digio's avatar
Digio
Copper Contributor
Dec 27, 2024
Solved

Multiple issues under Partner Center

I'm experiencing several issues under the partner centre that may be linked. The AI Assistant and Support icon in the toolbar is not visible, but the link works. After completing a few details in ...
APIs and Services
tech question or issue
  • Digio's avatar
    Digio
    Jan 02, 2025

    Hello

    Best wishes to all for 2025.

    I have now been able to link the billing account and renew my subscription.

    I added some other contact information into a section (possibly security), and when I checked 24 hours later, I could link billing and proceed with renewing my subscription.

    All of the formatting issues I experienced were also corrected.

    Hope others get theirs fixed.

Sylvia_Stojanovski's avatar
Sylvia_Stojanovski
Copper Contributor
Dec 31, 2024

I'm also having the same issue except I don't have a billing profile issue, I used to be able to log support tickets now the as assistant has replaced the support question mark icon and I get the below error every single time I try to contact support. I've been at this for three days!

Network Failure

Sorry, we had a problem accessing help and support in this panel. Please wait 10 minutes and try again.

Michael Schau's avatar
Michael Schau
Copper Contributor
Jan 06, 2025

I have the same issue.
Did you manage to get it resolved?

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