Microsoft Partner Center is asking for "Identity Verification" but we already completed it!

Hello,

We went through the process of being registered as a Microsoft CSP Reseller. We followed all of the steps and finally got a green check mark but are not fully verified! Our Status says "Pending Qualification" and it has said this for about 3 weeks now.

I have tried opening a support ticket and I get the same canned generic answer:

"Thank you for your email.

Thank you for your inquiry about your Microsoft AI Cloud Partner Program account in Partner Center. Your MPN 6915438 and 6915439 is pending for Identity Verification. 

Please follow the below steps to get Identity Verification. 

Sign in to Partner Center, select Settings (gear icon) > Account Settings. 

Select the Legal info tab on the left. The Legal business profile section shows your Verification status in the Microsoft AI Cloud Partner Program. 

Under identity verification, select Fix Now. 

Install the Microsoft Authenticator app on your iOS or Android mobile device. 

Get your valid government ID, for example, a passport, a driver's license, or other national ID. The ID should be a physical form of ID that is current and up to date. 

Verify that the name on your ID matches either the Partner Center primary contact or your tenant username. 

Select Start next to a trusted partner. 

We still see that identity verification appears to be in progress. Please confirm if your account is now fully authorized so that we can proceed to close this ticket.

If you're still facing any issues, kindly let us know—feel free to share a screenshot of the error so we can assist you more effectively."

When I navigate to MS Partner Center > Account Settings > Legal Info my Verification Status is Authorized, but under "program info" my Indirect Reseller status is Pending qualification. There is no fix now button because we already verified!

Someone please tell me what I have to do to resolve this, Microsoft support has been absolutely no help.