Forum Discussion
Can't add payment method to pay for Microsoft Store enrollment
I am trying to get enrolled to distributing my Windows app through the Microsoft Store. So I head over to partner.microsoft.com/dashboard and I press the "Enroll in programs" button:
And then the: "Windows, Get started" button:
Then I login with my personal account, which is required for this program. Then I choose "Windows and Xbox":
Then I'm directed to either enter promo code (which I don't have) or to add a debet or credit card, (which I choose). I press "Add a new payment method" and enter in my card details, along with extra info it's asking for, and then when I hit "Save", I get this error below (But see further below, for the actual error from F12/Developer tools, which seems indicate a different issue) :
Developer tools / F12 has this failing record in there:
Request URL :
https://paymentinstruments.mp.microsoft.com/v6.0/users/me/paymentInstrumentsEx?country=dk&language=en-US&partner=payin&billableAccountId=kZYybAIAAAAAAAAA&completePrerequisites=True
Request Method : POST
Status Code : 400 Bad Request
Remote Address : 13.107.246.44:443
Referrer Policy : strict-origin-when-cross-origin
Now, just to make sure, I have went through these additional steps:
- Tried with another browser (Edge, fully updated) - same error.
- Tried from another PC (actually 4 different PCs) - same error.
- Tried with a Macbook - same error.
- Tried from my remote PC in a another country - same error.
- Raised an issue with Microsoft support (this was 5 days ago now) - no response from support, except form "we received your support ticket" email.
- Tried from another personal Microsoft account - same error.
- Tried with a colleague, using their personal account and their PC - same error.
- Tried 3-4 different payment cards - same error.
Anyone have any clue on this error?
Is the Microsoft Store not a valid route forward anymore, for enrolling new software developers/vendors? Or is this Tenant-based perhaps? I could of course just buy a more expensive code signing certificate and then try to distribute the software through my own website, but that's not the ideal way forward. I really would like to get this working on the Microsoft Store if at all possible.
Really hope this issue is resolvable...
3 Replies
- JillArmourMicrosoft
Community Manager
MartijnElfers any ideas on something like this? I have no idea who to even reach out to for this...
- iSolveITApSCopper Contributor
Thanks for taking a note of this Jill!
This point:
- Raised an issue with Microsoft support (this was 5 days ago now) - no response from support, except form "we received your support ticket" email.
Now since then, I've been contacted by support to record the steps again. No solution yet though, but I am hopeful as there was a response. I will update soon.
- JillArmourMicrosoft
Community Manager
ok, I hope you can find a solution soon! - jill