Blocked from Migrating Entra App from Personal to Org Tenant (Production Use, Partner Account)

Hi JillArmourMicrosoft​, thanks so much for your response and for helping route this internally - I really appreciate it!

To clarify our situation:

We’re a Microsoft partner with a verified organizational tenant, and we have a production Outlook connector with ~200 active users. Unfortunately, the Entra authentication app backing this connector was originally created under a personal Microsoft account (legacy setup, not intentional).

Microsoft support confirmed that app transfers between tenants are no longer supported. That leaves us unable to complete marketplace verification or manage the app appropriately under our partner tenant.

What we’re hoping for from the Commercial Marketplace or Entra teams is either:

• A supported workaround or manual intervention that could reassign the app into our tenant
• Or guidance on how to maintain continuity for users while we re-create the app under the right account

sansbacher​ thanks for your suggestion. We’ve considered rebuilding the app and migrating users, and may go that route if needed. The challenge is ensuring a smooth transition without breaking auth for existing users, so any tooling advice or transition strategies are definitely welcome.

Thanks again to both of you. Happy to provide further detail or context.