Windows Hardware Program account deactivated — all documented support paths fail

Tactrix Inc. has an existing Windows Hardware Developer Program enrollment that has previously been used for Microsoft driver submissions.

I can successfully authenticate to the original Entra tenant (tactrixwhd.onmicrosoft.com) as its administrator, but the Hardware Dashboard reports:

“Access restricted. We’re sorry, you don’t have permission to access this page because your Partner Center account has been deactivated.”

Correlation ID: 7a744350-504d-4044-adc8-e7e6fe6989a4
Correlation vector: iLE4blwQb0KLOUSG.3
Time: 07 Sep 2026 06:19:34 +00:00

I have followed the current HDC support documentation at aka.ms/HDC-Support, but both documented recovery paths are unusable:

• Engage Center: No Access / no workspace
• Partner Center Support: Review Solutions never completes
• Direct Partner Center support-request form: form loads, but submission fails with “There is a problem submitting your request, try again!”
• The former HDC Account Verification Support intake form is now closed.

I need the existing Hardware Developer Program enrollment reinstated/reactivated. I am not attempting to create a new enrollment. We have EV code signing certificates for drivers along with Yubikeys for signing attestations for submittal that are all associated with this account. We are trying to release signed drivers this coming week.

Could a Microsoft moderator please escalate this to Windows Hardware Program / HDC account operations or provide a working means of opening the required support case?