Unable to update partner profile, verification still rejected

Hello Jill,

Thanks for reaching out! I've done so many tries and currently the last message should be the better one. But, i clearly don't understand why they're asking to provide informations that doesn't seems to be correct. Let me explain:

(please note that in the following answer, for privacy reason, i've replaced my personal address with a placeholder)

We are unable to verify your account based on the information you've provided and are requesting additional information. As per supporting docs Entity and address name is mismatching with the supporting docs. Please note that for business verification we required address “my personal street address,City, Department Zipcode France” and Entity name"songplz" with document expire date should be available in a single document.

The fact is that my product named "songplz" currently available in the store https://apps.microsoft.com/detail/9nq7q7n842rv?hl=en-us&gl=PE  is edited and developed by my company which is Glitch Society.

The only wrong information provided could be the "Seller contact info", because the address used if the one of my company which is a PO box instead of (maybe?) my personal address.

But for entity name, as far as i understand, it should be "Glitch Society" because it's the approver of the whole Microsoft Partner Center account.

And like i said just before, right now i cannot submit/save anymore my profile because it leads in an error message where i need to contact support. 😔

Regards,