Forum Discussion

mzettervall's avatar
mzettervall
Copper Contributor
Sep 09, 2026

Subject: URGENT: MAICPP Enrollment Blocked - Do LOOP Requesting JillArmourMicrosoft Escalation

Hi Microsoft Partner Compliance Team / JillArmourMicrosoft,

Company: Virtru

Tenant ID: 

6140bbf1-26f9-43e0-9a2e-4e119d869634

Enrollment Error: I am stuck in every do loop possible!!  I am the global admin in entra - i assigned rights that would enable me on partner center - but still not seeing legal tabs to upload docs to verify org
!!!

All support paths have failed:

  • ❌ Partner Center support — no workspace available
  • ❌ Public no-sign-in support link — returns "There is a problem submitting your request"
  • ❌ Microsoft 365 Admin Center support — unable to route to Partner Center team

Requesting escalation to Partner Trust & Safety / Vetting team for manual review. We are a legitimate, established cybersecurity company and can provide incorporation documents, EIN, and any other verification materials immediately.

Partner question

5 Replies

  • mzettervall's avatar
    mzettervall
    Copper Contributor
    Sep 14, 2026

    Hi Jill - I have tried everything you recommended and still stuck.  If there is any group/distro I can ping - please let me know.  We really want to move forward....

    • mzettervall's avatar
      mzettervall
      Copper Contributor
      Sep 11, 2026

      Hi Jill - I tried!!!!  This is the do loop 

       

      How can I get support if I can't open a ticket... TOTALLY frustrating...

      • JillArmourMicrosoft's avatar
        JillArmourMicrosoft
        Icon for Community Manager rankCommunity Manager
        Sep 11, 2026

        mzettervall​ I can understand how frustrating it can be! I'm sorry you are having trouble here. I would try to clear your cache/cookies, try a different browser or incognito window. I'm not part of support and I don't have access to any of their systems or partner center. I can only try to direct you to the right resource. Lots of partners seem to be having this issue. I have been trying to find a contact on the support team to share feedback to, but haven't been successful yet.